Installation Process

What to expect: Our installers will do a site survey to figure out the best location to install the equipment. After they have discussed the location and answered your questions to make sure you understand and agree to the work to be done and the location of the equipment, we will begin installation. If you have requested our Installer use a different non-recommended placement for the dish this could result in additional time and or a new appointment to be scheduled. If a new installation time is scheduled due to additional placements, mounts, or other factors, this may result in an installation charge on our next visit.

INSTALLATION INCLUDES

• Pre-Install Survey for best service

• Up to 3 hours of labor

• Up to 75’ of Cat-5 Cable

• DirectLink Equipment to be installed includes 1 each of the following:

     Subscriber Module, Mounting bracket/Arm, Grounding Block, Power Pack, Cat5 Cable, Wall Jack

• Connecting One Device and One DirectLink supported Router

• Installation may include without limitation; drilling holes in exterior walls for cable runs. Installation of a Dish on the property this may include the roof in order to gain a signal, a non-penetrating roof mount, tri pod or Dish Stabilizer.

 

ADDITIONAL INSTALLATION CHARGES

• Use of custom or Existing Mounts if DirectLink equipment is compatible, this is to be determined by the installer. • Custom Wire runs, or specific wire runs per customer request • Different Dish Placement than Recommended • Safety concerns requiring additional Technician labor

 

RESPONSIBILTY: DirectLink Installers will not be held responsible for moving any furniture or valuables. DirectLink Installer will not move install or alter any electrical outlets. We do not use existing cables or equipment and or Mounts / Poles. If existing cable, mounts, or poles are used all equipment warranties are null and void.

 

SAFETY: To ensure the health and safety of our employees, DirectLink reserves the right to refuse or reschedule work due to unsafe conditions which includes without limitation, extreme weather, natural disasters, unhealthy living conditions. unopened gates, unleashed dogs or other livestock or the existence of other hazards.

 

Existing Wire & Mounts: If customer requires DirectLink to use any existing wire or equipment the install and service cannot be covered by DirectLink's Service Protection Plan. Any future service calls will be billable. We cannot determine the quality of any existing wire or equipment therefore we cannot guarantee the quality of service if using old wire etc.

 

INSTALLATION AUTHORIZATION: I understand that an adult at least 18 years of age or older must always be present on the premises during the installation until all work is complete.

If our technician arrives and an adult is not present no work will begin, additionally if we are required to return on another day this will become a per hour installation.

 

ADDITIONAL PARTS & LABOR: All additional parts and labor will be billed for at the time of install. This includes additional wind braces and non-penetrating mounts.

Any additional equipment needed and determined by our technician is billable outside of normal installation parameters.

 

ROUTERS: You will need to supply your own router for the DirectLink service to work, any router that supports PPPoE may be used but DirectLink will not setup or support additional Router types not listed below, using a router that is not supported may also affect download and upload speed and cause various other issues with performance.


Linksys MR8300 Mesh WiFi Router, AC2200, MU-MIMO
Linksys EA8300 Max-Stream AC2200 Tri-Band WiFi Router
Linksys EA9500 Max-Stream™ AC5400 MU-MIMO Gigabit WiFi Router
Linksys WRT1900ACS Dual-Band WiFi Router with Ultra-Fast 1.6 GHz CPU
Or any other Linksys that has 4 antennas… we do not support G or N based routers 

Google Wifi / Google Nest

Google - Nest Wifi AC2200 Mesh System Router and Point
Google - Nest Wifi AC2200 Mesh System Router and 2 Add-On Points (3-Pack)
Google Wifi AC1200 Dual-Band Mesh Wi-Fi Router
Google WiFi system, 3-Pack - Router Replacement for Whole Home Coverage

TESTIMONIALS

I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO